I own a cask – how do I log in to Vapour?

Vapour is the software your warehouse uses. Your account is with your warehouse.

If you own casks that are stored at a bonded warehouse or distillery, you may have been given access to view them in Vapour. Vapour is the cask management system your warehouse uses to run its operations. Speyside Labs builds the software, but we don’t hold the relationship with you, your casks or your account.

That means the Vapour support team can’t help with personal cask-owner accounts. Your warehouse or distillery manages your access and your cask records, so please contact them directly.

Contact the warehouse that holds your casks if:

• you haven’t received a login, or don’t know which link to use
• you’ve forgotten your password, or a reset email hasn’t arrived (check your spam or junk folder first)
• you’ve set a password and it isn’t being accepted
• you can log in but some or all of your casks are missing
• you need your account or customer number
• you want to sell, transfer or move a cask, or have questions about fees, regauges, samples or invoices

Your warehouse’s contact details will be on your invoices, storage statements or purchase paperwork. If you bought through a broker or investment company, they can tell you which warehouse holds your casks.

Why we can’t help directly

Speyside Labs doesn’t have access to your personal account, your cask ownership records or your contract with the warehouse. Your warehouse is the only party that can confirm your identity, update your details and change what you can see.

Are you a warehouse or distillery using Vapour? Raise a ticket as normal and our team will help.